Refund policy

Return Privileges

RETURN POLICY - DRT Motorsports products may only be returned with a valid Return Authorization Number and if upon delivery the product is damaged. During shipping scrapes and scratches may occur which are normal and would not qualify for return. If the scrapes and/or scratches are minor, please send pictures to our email (sales@DRToffroad.com). Once received we will determine the next course of action. Please include receipt, freight company, and the best way to contact you.

All claims must be made within 24 hours of the product(s) being received to be considered. Damage claims can be initiated by email or phone (951-422-1340). If the product needs to be returned because of freight damage, we will require pictures to be taken of the damage and pictures once the product is packed for return. This will prevent any additional charges or freight claims once the item is returned.
When returning a product DRT Motorsports will arrange a pick-up date. The product(s) must be packaged in the same manner as received or charges may apply. Customers may choose to bring product(s) to our warehouse and MUST call 24 hours prior to arrange drop off time.

REFUND / EXCHANGE POLICY – The following conditions apply:

A 25% Restocking Fee applies (provided item(s) is repacked properly & items are in new, sellable condition). Returns and Exchanges are accepted only on items with a minimum purchase price of $25.00.

We require pictures to be taken of the item(s) if the product has been opened and pictures of the packed item(s) before shipping to compare with the item(s) when they arrive. This will prevent any additional charges for damages that may occur while in transit.

Products may only be returned with a valid Return Authorization Number. If an item is shipped to DRT Motorsports without a valid Return Authorization Number the item will not be accepted and will be returned to sender.

Refunds/Exchanges are only processed after inspection by our staff. Please allow 30 - 45 days for refund credits to appear. Timing for credit to appear on credit card statements may vary by card issuer and may not show up until the next billing cycle statement even after refund processing time described above.

Contact our sales office for any refund/exchanges.

Shipping is non-refundable. Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund.

*Discounted floor model items under our "Garage Sale" listings are non-refundable.

ORDER CHANGE / CANCELLATION POLICY - Any orders that have been received by DRT Motorsports may be canceled or changed with no penalty within the first 72 hours of placing the order. Any DRT Motorsports manufactured product will carry a change / cancelation fee of 10% of the total order after the initial time. Any 3rd party vendor product (i.e. - lights, shocks, tires, etc) included will carry a 20% change / cancelation fee for that product after the initial time.

INTERNAL RETURN (RMA) POLICY:

• Completed RMA form must be provided to Manager with the below included
◦ Correct RMA # matching order
◦ Credit type for refund
◦ Correct sku/part#
◦ Reason for return
◦ Images of product before and after packed
• All freight claims must be made within 24 hours of the product(s) being received to be considered.
• Discounted floor model items under our "Garage Sale" listings are non-returnable.
• A 25% Restocking Fee applies (provided item(s) is repacked properly & items are in new, sellable condition).
• Returns and Exchanges are accepted only on items with a minimum purchase price of $25.00.
• If an item is shipped to DRT Motorsports without a valid RMA the item will not be accepted and will be returned to sender.
• Shipping is non-refundable. Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund.

INTERNAL ORDER CHANGE / CANCELLATION POLICY:

• Any orders within the first 72 hours of placing the order will not be charged a cancellation fee
• Any DRT Motorsports manufactured product will carry a change / cancelation fee of 10%
• Any 3rd party vendor product (i.e. - lights, shocks, tires, etc) will have a cancelation fee of 20% change

90 DAY POLICY - All products that that have not been scheduled for pick-up or delivery after 90 days from the date of completion are subject to forfeiture of ownership and forfeiture of any monetary amounts that have been paid. Any products or items left over 90 days are subject to forfeiture of ownership and are subject to storage and/or disposal fees.